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Old Mar 28, 2024 | 8:46 pm
  #4089  
aster
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Originally Posted by beijingbound
Is this through the online portal or via the TK app? When entering my PNR through the TK website, I encountered the same error. To be clear, this was for an ANA RTW booking. A way bypass this is to use the TK app. Also, be sure to include your middle name if it is apart of the ticketed itinerary. Formatting matters too.
I'm trying to check my mom in for her flight (she doesn't have the app) and it's a bit crazy that the website hasn't been working for such a long time now. I'm typing in the PNR and surname manually but for some reason the error message just keeps coming up... Oh well, hope there is nothing wrong with the reservation itself and that everything will be fine at the airport.
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