Originally Posted by liquidpop

PSA for folks that there is a known bug right now where eups on international legs are showing as available (for instant eup with latitude fare) but when you complete purchase and submit eup request it goes to waitlist.

[MENTION=224342]HerpaYvr[/MENTION] & I spent 2 hours x 3 nights (6 hours total) trying to complete a MR booking with multiple different dates and probably 20 SE Concierge agents (using his access) before finally tonight a rep mentioned that there's a bug that IT Is working on but there's no ETA on a fix. So we're pausing trying to complete it until sometime next week with the hope that it gets resolved then.

So I guess two potential takeaways for this group:

1) if it appears to be broken.. it is... Might need to give it a few days before you can complete bookings as intended. Eups for our domestic legs were able to clear but on international despite it saying available (in booking pages, and then also eup dashboard with green check), would then get put into waitlisted
2) please call in and complain (ideally with SE line) - the more ppl who are complaining the more pressure on IT, and higher urgency to get it fixed.

I'm not holding out hope that anyone will work on it over this long weekend but hopefully we can get resolution by early next week as this is super frustrating...

Thanks..