Originally Posted by
LilZeppelin
Of course, the RTW-desk dragons are mostly accustomed to 10K+ prices ex USA, so their comments are understandable, if not to be taken personally.
That's both unkind and unfair. The AA RTW Desk staff are probably the most knowledgeable in the world of all airline ticketing staff on these fares. How many times do we see posted on FT advice to just call the AA RTW Desk. And has anyone here ever run across a rude agent there? I haven't. They have to work within the rules that AA sets. To call them dragons is uncalled for.
Originally Posted by
dvs7310
I think this is completely normal. I've nearly always seen disclaimers that prices are not guaranteed until ticketed, holds mean nothing on revenue tickets like this. . . . Unfortunately you have no customer service claim here, nor other like DOT, etc. You didn't ticket before the fare disappeared, end of story. Sorry to be harsh about it.
Correct. Here's the language from the first email I received a few minutes after I booked with the AA RTW desk last week: "
The price quoted (inclusive of base fare, taxes and carrier charges) is not guaranteed until payment has been made."
Originally Posted by
zoombee
I'm happy to take this message: the only thing that matters if if you're ticketed. Any mistakes by the airline, any assurances by the agent, any assurances by ticketing are all meaningless.
Yes, especially if they're superseded by an email from AA which says that the fare is not guaranteed until ticketed.