Originally Posted by
dvs7310
I think this is completely normal. I've nearly always seen disclaimers that prices are not guaranteed until ticketed, holds mean nothing on revenue tickets like this. I think AA might promise to 'hold' their own fares but this wasn't an AA fare, they were booking on CX, RJ, and maybe others' fare basis. This was one that shouldn't have been sat on during contemplation, ticket it and cancel later for a minimal penalty if necessary, we all knew the fare wasn't going to last indefinitely and many members including myself posted warnings in this forum not to dawdle on it.
Unfortunately you have no customer service claim here, nor other like DOT, etc. You didn't ticket before the fare disappeared, end of story. Sorry to be harsh about it.
That's very helpful info in there, though it's more likely to land and be useful if not packaged with a sugar coated rebuke. I'm happy to take this message: the only thing that matters if if you're ticketed. Any mistakes by the airline, any assurances by the agent, any assurances by ticketing are all meaningless. Especially if the airline has decided something is a mistake fare which is AA's line here. So if it takes an hour staying on the line asking for ticketing, do that rather than accept assurances if ticketing is important to you.