Originally Posted by
starflyergold
I'd say it is an IT problem but if you want to make sure contact the hotel and flag this nonsense.
I will try to but it's such a chore!
The other thing is I rebooked this rate (I had the flex rate, rebooked into this and it went down circa £65). If I don't get the points I am not too bothered, as the saving in the new rate makes up for any loss of points (I think the points under the old booking were valued at £16, as per Accor's fixed point redemption rates).