Originally Posted by
zoombee
Anyone else having this issue?
I had an exCAI reservation held at the "old" price and called the AA rtw desk to have it ticketed on Monday before it cancelled out. I was told all was OK. Today AA called and say the fare was wrong all along and they need to use the new price. They even charged my card at this unagreed price (it bounced, mostly because they already had the previour cost held on my card). I think the claim is tha one of the mid-itinery flight holds cancelled out so ticketing decided to rebook anew which means the new price is now stored Trying a supervisor ... let's see.
Update:
* I called the RTW desk to ticket late on March 25th
* On March 27th it was cancelled and rebooked at the new price. Possibly due to one of the holds for one of the flights timing out.
* RTW desk was initially only interested in telling me the new price is the correct price and I'm doubly wrong for having a card that wouldn't clear this 2+ times charge on top of the hold for the previous price. I tried hard to be calm, polite and curious rather than frustrated or annoyed and in time it boiled down to: the ticket was repriced for whatever reasons and the original pricing is just gone so there's nothing ticketing or the RTW desk can do. Only customer relations can intervene and you can't call them so email.
Originally Posted by
LilZeppelin
Of course, the RTW-desk dragons are mostly accustomed to 10K+ prices exUSA, so their comments are understandable, if not to be taken personally.
I think this is completely normal. I've nearly always seen disclaimers that prices are not guaranteed until ticketed, holds mean nothing on revenue tickets like this. I think AA might promise to 'hold' their own fares but this wasn't an AA fare, they were booking on CX, RJ, and maybe others' fare basis. This was one that shouldn't have been sat on during contemplation, ticket it and cancel later for a minimal penalty if necessary, we all knew the fare wasn't going to last indefinitely and many members including myself posted warnings in this forum not to dawdle on it.
Unfortunately you have no customer service claim here, nor other like DOT, etc. You didn't ticket before the fare disappeared, end of story. Sorry to be harsh about it.