FlyerTalk Forums - View Single Post - Oneworld booking and pricing experiences
View Single Post
Old Mar 28, 2024 | 6:47 am
  #1942  
zoombee
50 Countries Visited
3M
All eyes on you!
15 Years on Site
 
Join Date: Mar 2008
Location: London, UK
Programs: AY Platinum (BA refugee), AA liftime gold
Posts: 689
Anyone else having this issue?

I had an exCAI reservation held at the "old" price and called the AA rtw desk to have it ticketed on Monday before it cancelled out. I was told all was OK. Today AA called and say the fare was wrong all along and they need to use the new price. They even charged my card at this unagreed price (it bounced, mostly because they already had the previour cost held on my card). I think the claim is tha one of the mid-itinery flight holds cancelled out so ticketing decided to rebook anew which means the new price is now stored Trying a supervisor ... let's see.

Update:
* I called the RTW desk to ticket late on March 25th
* On March 27th it was cancelled and rebooked at the new price. Possibly due to one of the holds for one of the flights timing out.
* RTW desk was initially only interested in telling me the new price is the correct price and I'm doubly wrong for having a card that wouldn't clear this 2+ times charge on top of the hold for the previous price. I tried hard to be calm, polite and curious rather than frustrated or annoyed and in time it boiled down to: the ticket was repriced for whatever reasons and the original pricing is just gone so there's nothing ticketing or the RTW desk can do. Only customer relations can intervene and you can't call them so email.

Last edited by zoombee; Mar 28, 2024 at 8:28 am Reason: update to what happened
zoombee is offline