moondog

I agree that the chargeback has a pretty good chance of working out favourably for the OP, but I'd like point out that when filling chargebacks, most issuers ask cardholders to detail steps they've taken to remedy the situation. With respect to this, I like to have a digital record of at least part of the back and forth to submit as a supporting exhibit. Sometimes, I also log transcripts of phone calls, so I can add specific details (including date/time info) to my claim.