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Old Mar 26, 2024 | 4:59 pm
  #4088  
beijingbound
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Join Date: Jul 2014
Posts: 22
Originally Posted by aster
Is Manage my Booking currently broken or is it quite common to get the following message after inputting your PNR & surname:

"Dear passenger,

We are unable to process your transaction at this time. Please check your information and try again."
Is this through the online portal or via the TK app? When entering my PNR through the TK website, I encountered the same error. To be clear, this was for an ANA RTW booking. A way bypass this is to use the TK app. Also, be sure to include your middle name if it is apart of the ticketed itinerary. Formatting matters too.
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