Originally Posted by maverikbc

Clic Air in Colombia cancelled my flight a couple of days prior to the departure, and Kiwi rebooked me to a Clic flight several hours later. I simply wanted a full refund, but Kiwi refused, their policy was that the alternative needs to be more than 48 hours from the original flight for us to be able to receive a full refund, which was ridiculous. I booked with Kiwi, only because Google Flights said to call Clic to book.