Originally Posted by
Dave Noble
At a customer service level, what would you really expect BA to do if you contact it about your flights? where there is a significant delay, it provides compensation under UK261 on delayed trips
Acknowledge the impact of cumulative delay.
There is already a customer service algorithm that identifies those pax who have experienced repeated delays (not of an order that trigger UK/EU261). And that makes sense. If a particular (very unlucky) customer has had five consecutive flights with very substantial delays (but not quite long enough to qualify for UK/EU261 compo), there is an obvious service recovery issue to be considered.