I've encountered a new problem trying to change a ticket with CX. I need to change my connection into a stopover and move the connecting flight to a later date, but also need to keep my first flight as it is.
CX is telling me there's no D availability on that flight and I'd have to change it to the earlier one (which isn't going to work). I can pull it up on EF with both Japan and Hong Kong point of sales (It's an ex-TYO ticket) and it's D9 on both POS... (I hate that we can't check POO but I don't think that's the issue... BTW does KVS have POO? I haven't heard anyone talk about KVS for years). They then tell me that availability is different for a reschedule vs. booking a new ticket. I'm calling BS on this. But I can certainly pull it up in the OW tool and make a new booking with that flight on it in business.
Can one of the awesome members here with GDS access check this and see what's going on or if CX is just full of something?
July 16 DUB-DOH on QR18 (15:00)
I got a bit irritated with them and asked what happens if I just no-show the connecting flight then and they said I'd have to pay the no-show fee ($125) and rebook right away. Seems to solve the problem as long as I can go without checked luggage. I really wanted to make another change at the same time which is only D3 on the day I want, so really don't want to wait until July to force this into a stopover by intentionally missing the flight.
**Can disregard, I finally found someone to put it into the OW desk, they called me back about 3 hours later and got it done. Very surprisingly they didn't even charge me the $125 change fee, but I suspect it's because my YR and airport taxes went down more than $125 on the updated itinerary.
Last edited by dvs7310; Mar 21, 2024 at 6:43 am