Using standard channels (e.g. Alaska Listens / formal query option) is becoming less likely to receive a response. For general flight experience feedback, I have seen comments such as long check-in queues addressed within a few days; however, anything more serious either takes an inordinate amount of time or a reply is never received. For example, I had a very poor 7 hour experience on 2/6 (here), and I have yet to receive a response.

While I hope that AS' is investing resources to support a robust Customer CARE™ experience, especially due to their severe annual IRROPS, I have yet to see evidence of that. AS has some great people and teams, but experience (expecting a CC response) is trending downward. 🤙🏻🥃