2/4 was a challenging operational day for AS due to the weather impacting CA, especially at SFO; and I ended up delayed 7 hours on SNA-SEA-SFO, solely on the SEA-SFO leg. It could have been a lot worse, but AS got the flight to SFO around 0130 on 2/5. The trip started off with the UG professor malfunctioning for both legs too.
Kudos to the GAs at SNA and AS Lounge staff at SEA, N Concourse -- excellent communication, assistance finding alternative routing homes, and providing clear and concise information to displaced pax. 🤙🏻🍹
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- Plane was on-time, boarded normally.
- Increasingly poor WX, deplaned after 1 hour. Very clear communication from pilots and FAs. After deplaning, it went J2.
- The GAs were not well equipped to handle their duties, but everyone was remaining calm.
- GAs pushed a 'final boarding call' even though our scheduled departure is far off, causing pandemonium.
- I inquired about an upgrade as #1 on WL and was told it's not available, just board without delay. GAs resumed processing non-revs (non-DHD'ing) and placed two NRs in J2, making J0.
- We had a wheels up time, but load-master disappeared and paperwork incomplete, tug broke and no replacement available, and then crew timed out. Flight cancelled. After deplaning, it went J8.
- GAs refused to return gate checked (red tag) bags and could not guarantee where they would end up. Presumably, they were still on the aircraft and AS did not want to unload them 'in case the flight was uncancelled'. They also stated pax must remain in order to take custody of their bags, period.
- GAs timed out and new GA crew was GREAT - clear, timely, and concise communication. Inquired about FC UG WL, GA processed myself and #2 but stopped there.
- AS found a new flight crew and we boarded. New pilots were also GREAT, but the FAs were horrid. It became evident that they did not want to be working the flight. They also refused inflight service to the two of us who were upgraded until later inflight.
- Flight ended up departing with J7 and WL23, even though we sat with the door open for a very extended period to allow any potentially lingering or previously displaced pax to make this flight to SFO.
- On 2/5, AS sent out an apology email for the 'unplanned maintenance causing the cancellation' with a discount code and then hours later via another email retracted it saying the original email was in error.
It was nice to arrive to SFO, but that original set of GAs in SEA did not belong behind that desk, period.