Originally Posted by
iwillflytheworld
Does anyone know if *ONE*'s can be cancelled without penalty within 24 hours of booking? The inability in practice to make any changes due to Qantas incompetence is making me too worried to keep it.
Nope. Qantas doesn’t have the 24 hour policy. My first set of changes pre departure wasn’t bad, but post departure is proving a nightmare. Quote from today:
"I am going to need to call you back. I understand your frustration with the previous agents saying they would call back and never calling, but you have my word. I cannot tie up the line for the several hours this might take. I will be hanging up if you do not agree to a call back."