Originally Posted by
nzkarit
They said to talk to your travel agent? Was this booked via a travel agent? As if that is the case, the travel agent may need to perform some actions, as it may be in a pending travel agent action state. Thus not showing to you as it is not confirmed currently or something.
The booking that I cannot see online is visible in my Air NZ app (with the changes that were made confirmed and completed), just not on the web portal on their website. However even in the app, there is no potential earnings button or anything.
I’ll ask the TA tomorrow to check, but the AKL-SYD-AKL booking above was booked and paid for directly online by myself.