When Ansari’s mother tried speaking with one of the Air Canada staff at the airport for an idea of when they would leave, she said that she was also met with rude comments.

“He actually said to her, ‘You need to turn around and wheel yourself away because I am a concierge dealing with Premier Elite travelers,” Ansari said. “She was very insulted.”

​​​​​​​Kim Soloweyko questioned one of the Air Canada employees at gate D4 why there was a discrepancy among vouchers, and said she was told, “Not all animals in the barn are the same, ya know.”