Originally Posted by BA or bust

I found this a few weeks ago. After over twenty years of using a shortened version of my name on BAEC, suddenly ‘computer says no’ and I could not complete a booking.Though my details were correct on the bit of my BAEC account where your passport details are held (which flows through to API etc.) there were other parts of my account where my shortened name were held (think Jon and Jonathan or Rob and Robert).
Unbelievably after going on the phone to BAEC, they only way they would fix THEIR PROBLEM was for me to email ina scan of my passport.

So camdentown… yes it is ridiculous… but don't take it personally… it is just the normal love you get from BA’s fantastic IT systems!