Originally Posted by
Simoon
Hello,
my husband and I have separate Emirates skywards memberships and we booked both separately flight with economy flex plus fare.
We both transferred our Amex points to our own accounts so that we could upgrade our tickets to business with just 39000 miles.
the first days there was no upgrade availability but yesterday it was possible. So my husband managed to upgrade his ticket but when I tried I got a technical error and trying again didn’t work.
i called Emirates and explained the situation but they kept insisting there is not availability to upgrade at this moment. Still weird that my husband managed and I didn’t. We both have enough points, so that’s not the problem. Emirates didn’t have a clear explanation for this, they just told me to try again in the next days, which I will, but I’m curious if I’ll manage, otherwise I’ll try at the airport. The flight is in 8 weeks. Did someone else experience the same?
The standard terms and conditions of pretty much every airline state something along the lines of "upgrades are subject to availability and capacity-controlled." Not every flight is going to have 2 seats available for upgrades. Another poster commented that it's possible there was only 1 seat and your husband took it, or alternatively, I would argue that even if there were 2, perhaps someone else booked it before had a chance to.