Another successful hold DP on SQ-operated flight:

1. Chatted with an agent via chatbot, "Please be advised we do not hold seats, they must be booked immediately." Asking if there was nay other department to help, chat agent didn't budge.

2. Called US Number (833-727-0118), followed prompts to assistance with an award reservation. I said I needed help making an award reservation, agent asked if I had tried doing it on the website/app. I said I found the flight online, but I couldn't make it yet still waiting on points to arrive in my account from Chase. Agent asked flight details, short hold to confirm award availability, then sent me a confirmation. Said I needed to pay for the ticket within 21 days, could be done online.

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Confirmaiton PDF begins:The itinerary below is a summary of your booking record. It does not entitle you to travel on the listed flight(s) unless you hold a valid ticket.

Please note that the ticket issuance time limit for your Singapore Airlines/SilkAir flights is (t+21), after which your booking will be cancelled. Kindly arrange for your ticket(s) to be issued early and do take into consideration the operating hours of your local Singapore Airlines office. Visit our website at singaporeair.com for contact details and operating hours of the Singapore Airlines Office nearest to you.

If your booking contains flight(s) operated by other airline(s), please note that the other airline(s) do impose ticket issuance time limit(s) as well. Kindly arrange for your ticket to be issued early .