FlyerTalk Forums - View Single Post - No cars available Avis, any compensation?

Feb 19, 2024 | 8:11 am

#2

bemis

Join Date: Dec 2017

Programs: Mosaic. AA Gold, National EE, Avis PC

Posts: 93

Quote:

Originally Posted by cdoobiest

Went all the way to Preferred screen, my name was on there but there was no car. Tracked down an employee who told me they ran out of cars for the night and to come back tomorrow. No remorse or apology. I had to take Uber for $50 to my hotel and I was able to call Avis in AM and they still did not have any cars. Ended up just Uber the rest of the time.

Could I at least get compensation for my first Uber ride from airport to my hotel for the hassle? Any other recourse?

You didn't mention what status tier you had - only President's Club has "Guaranteed car up to a full size with confirmed 24 hour advanced reservation". If you're lower tier status, they do in fact know how to take reservations, but they don't actually know how to hold reservations, which would really seem like the most important thing.

Having a car for your reservation is a top-tier status perk at Avis, not a baseline expectation.

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