Originally Posted by anonymous flight

I bought travel insurance of $59 per ticket and has to cancel due to stage 4 cancer of husband. I still had to pay a cancelation fee and processing taxes to the airline. The insurance was explained to me that it only covers the OOJO $200 penalty for cancelation of each ticket. It's a scam. I told them it sounded like fraud, since the insurance is just for their fees. They told me, "Do you want me to refund your $59 and give you a $200 penalty then." Worst customer service ever. The sexism was potent on how he spoke to me.