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Thread: AC Call Centre Glitch (won't recognize inputs from certain cell phones)
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Old Feb 7, 2024 | 2:06 am
  #10  
ACflyerDE
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Join Date: Feb 2003
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Originally Posted by canolakid
Messenger seems to be the only tool with modest level of interaction esp when travelling internationally.
We dialed 'local' number in Germany and the call cut off immediately.
Frustrated that the SM agent/bot refused to provide info on how to find the concierge in FRA...
Just curious, which 'local' number did you dial in Germany? 00800-66992222? The 00800 prefix can be confusing as we also have the 0800 prefix for toll-free calls in Germany. However, this number is Air Canada's reservations office in Frankfurt-Niederrad (which is open from 9am-5:30pm Mo-Fr and closed on weekends) and not an office at Frankfurt airport.

I have seen the concierge in FRA at the check-in area, in the MLL and during boarding at the gate, usually at the entrance of the line for Groups 1 and 2.
Last edited by ACflyerDE; Feb 7, 2024 at 5:13 am
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