Originally Posted by
canolakid
Messenger seems to be the only tool with modest level of interaction esp when travelling internationally.
We dialed 'local' number in Germany and the call cut off immediately.
Frustrated that the SM agent/bot refused to provide info on how to find the concierge in FRA...
Except,I am at home, in Canada...
It's not that the call gets cut off, but hat their system does not capture when I press numbers on the keypad, beyond initially pressing 1 for English, then my Aeroplan number. These it gets, but the security code it does not capture, reacts as if I had never answered. Saying the security code gets me to the next menu, 1 for reservation, etc. But pressing a number of the keypad leads to no reaction, their system repeats the menu, still does not get my answer, and finally says that without an answer the cannot continue. For that answer, pressing the keypad is the only option, no option of sying the answer.
I cannot believe nobody else has the issue?