Not the certs directly but more of running an airline on these crazy types of "systems". But really Jetblue lost the revenue it could have gotten for the JFK-LAX mint to my MTM certs and will likely have to keep dropping the SFO-FLL-SFO mint prices are those aren't filling up even at the low prices. They could have easily gotten me to burn 2 certs on those cheap flights but no way would I burn 6 certs for a $1200-1300 RT.

Its also just a bad customer experience. They are trying to lure elites away from legacy airlines, but doing a piss poor job at it. If they made it easier I likely would have moved 20+ trips over to them since I love the A321, but as of now they get the bare minimum from me so I can just use up the MTM and then stop flying.