Originally Posted by
schistosomiasis
United cancelled my AKL LAX flight for Jan 15. Booked Polaris with points. Air NZ has a AKL SFO flight with 17 biz class seats but UA refuses to book me in biz or premium Econ, only economy. No status. Is this par for the course?!?
No -- par for the course would be for them to refuse to re-accommodate you on a partner airline at all, especially when you book with points. At one point there was a Star Alliance policy document that said they needed to re-accommodate business class travelers, but that document appears to have been excised from the internet.
Originally Posted by
schistosomiasis
What type of compensation can I expect for downgrade to economy?
A refund of the difference in fare, and maybe a small travel credit for the inconvenience.
Originally Posted by
schistosomiasis
My other option is to book premium Econ on AA for 72K miles and cancel United. I’d get my points back but what else to expect? How else to handle this, they’ve put me on hold for like 45 minutes and it’s painful….
What else to expect? What else would you want?
Originally Posted by
ua_sp_102366
They can’t downgrade you!
I mean, of course they can.
Originally Posted by
ua_sp_102366
It’s on UA to get you to the US in the original ticketed cabin which in your case is Polaris Business.
Sure, in the next available UA seat.
Originally Posted by
ua_sp_102366
If they still push back file a complaint with the DOT.
To what end? I mean, you don't really need to be correct to complain, but filing a DOT complaint just wastes people's time. The rule you seem to want the DOT to enforce doesn't exist.