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Old Jan 13, 2024 | 6:21 pm
  #64  
NoY
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Join Date: Nov 2004
Location: Dubai, UAE / Phuket, Thailand / York, England
Programs: SAS Diamond/STE+, BA/OW Emerald (bye-bye, yesss!), Radisson VIP, Hilton, Marriott
Posts: 5,489
Originally Posted by MichaelA380
Not for me until now ...

I am Marriott Gold and was KF Blue, linked my accounts, received confirmation that I will be matched to KF Silver after taking 2 SQ flights, flew them, waited but nothing ...

Chatted with three different agents:
Agent 1: Match should happen within 48-72 hours after completing the flights - it did not
Agent 2: Match should happen within 7-10 business days after completing the flights - it did not
Agent 3: Had no clue what I was talking about

Sent a formal inquiry, after a few days received a response that my account was "under review" and they needed a passport copy to "normalise" it ?!? (sounded like google-translate-English to me but WTH ...) Sent the passport copy, another few days passed, received acknowledgement it was received, they were reviewing my request and I should be patient and understanding ...

I mean ... what kind of a shambles operation is this? If nothing happens, I will definitely address this back to Marriott, they should sort this mess out internally with SQ ...

In reality, has anyone confirmed a successful match / upgrade until now?
Were your 2 flights on 2 PNRs or a single PNR?
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