Originally Posted by
MichaelA380
Not for me until now ...
I am Marriott Gold and was KF Blue, linked my accounts, received confirmation that I will be matched to KF Silver after taking 2 SQ flights, flew them, waited but nothing ...
Chatted with three different agents:
Agent 1: Match should happen within 48-72 hours after completing the flights - it did not
Agent 2: Match should happen within 7-10 business days after completing the flights - it did not
Agent 3: Had no clue what I was talking about
Sent a formal inquiry, after a few days received a response that my account was "under review" and they needed a passport copy to "normalise" it ?!? (sounded like google-translate-English to me but WTH ...) Sent the passport copy, another few days passed, received acknowledgement it was received, they were reviewing my request and I should be patient and understanding ...
I mean ... what kind of a shambles operation is this? If nothing happens, I will definitely address this back to Marriott, they should sort this mess out internally with SQ ...
In reality, has anyone confirmed a successful match / upgrade until now?
Were your 2 flights on 2 PNRs or a single PNR?