Holy hell dealing with Mosaic is so bad. Called to try and apply the MTM, finally got a price from agent last night FLL-SFO was 1 MTM, call back today to apply and agent has spent 15 minutes trying while lecturing me on why I should do this online and how hard it is for them to do it manually. Agent wasn't able to apply it and now is saying they need to file internal IT tickets, but is blaming me for not just doing it online. Yeah if I could do it online I would have. All this to just apply a cert is crazy.

After all this agent now says that price is 4 MTM for FLL-SFO for a $750 mint flight. Well then, I guess its time to just HUACA. Well after talking to multiple agents it seems like price is stuck at 4 for this flight. None of them have any clue but just say that demand is high. Online chat agents all say its 1 cert but cannot help apply.