Originally Posted by
SailorJoe
I tried to sign up for Simon and had a strange experience.
I tried to sign up with my Citi card, then started having tons of issues with Citi no matter where I shopped. Add to that, DPs here say Citi doesn't like Simon. Oof....
I got my approval for in-store purchase. i wrote CS and asked "how do I change the card I want to use? Should I go through sign up again with the new card?". CSR said "It doesn't matter, use any card you like" which didn't match what I had read here.
Went to mall, tried my Citi card and got declined. Used a different card to finish the purchase. It went through fine.
Later got an email denying my online account. No reason why. I write back to ask why, and ask for reconsideration. Radio silence. They just stopped responding to me. What gives?
Q: anyone seen something like this before?
Q: what should I do next? Reapply with different card?
TIA!
SailorJoe If you search my threads on this topic, you will find that I posted many times about my trials and tribulations using my Citi card to buy VGCs at Simon mall.
It took several years...yes years
to get Citi to stop declining my purchases from Simon, and no matter how often I called prior to purchase and no matter how often the rep on the other side of the line said I was good to go, I wasn't.
I finally gave up using this card and switched to another, but they finally relented ( I guess I paid them on time often enough to get me off the suspect list
)
The other infuriating thing with this was that once declined, Simon refused to let me use the card again for that purchase, even when Citi said it was good to go.
My only advice. Use the card organically, pay your bills on time and keep trying. At some point they will stop declining your card, unless you are trying to buy $10K in cards. At that, they may balk.