Originally Posted by
Tonywu
I have not used E-Rewards for about 3 years, too lengthy for each survey and bascially wait your time.
Same here. But I have some orphaned Accor miles so I logged in today and am trying to get to 20 points so I can transfer the orphaned miles. Now I remember why I stopped. Went through an 18 min survey, got the end and it said, this survey is closed and I didn't get any points. Waste of time
Originally Posted by
bob12403
Sorry that you've had so much difficulty getting them to give you your deserved points. I've always complained to them when I get cut off at or near the end of the survey, and my success rate with getting the points is probably around 85-90%. Every once in a while they do say something like "We're very sorry this happened, and we will share your experience with so-and-so so they can make sure this doesn't happen again," and provide no compensation. But those responses are pretty few and far between, and I can't remember the last time that they failed to respond at all.
Who do you complain to? Is there an email? How do you tell them which survey it was? Just happened to me on an 18 min survey and it was totally complete when it said "this survey is closed" and no points were awarded. I'd complain... but how?