Originally Posted by
lucycan
Yeah so Delta looked into this, admitted it was a mistake and opened the GUC back up. However, I randomly went back in today and its closed again. I have now talked to 4 people over the last 45 min on the phone and they won't budge. They say I used it for a flight which I did not. I keep telling them "don't you have notes or a record of the last phone call" to which they say no. Now they actually hung up on me. Fun!
I had similar experience as you, again! DL re-opened the GUC that they mistakenly closed, and then the GUC was closed in the system again! I had to call in and they quickly re-opened it again, which has stayed open till now. In my conversations with the phone agents, they all said that I used the GUC for a HDN-ATL-RDU flight. This is where keeping track of all your certificates is useful -- I told them to also check another (correctly closed) GUC (I gave them the specific GUC number) which was also used for the same flight. Once they saw one flight using two GUCs, they quickly acknowledged the error on their end and corrected it promptly.