Originally Posted by
wong2370
The feeling now I get for CX is one of those dated five stars hotels trying to hang on with minimal staffing and partly renovated floors. Where they can save money and increase revenue - they will do it.
I was on CX regional flights on Christmas' eve, Christmas' day and New Year day. I could not feel any efforts on the part of the crew to make it festive, except for a "rabbit toy" which I get from a KIX to TPE flight.
On a KIX to HKG flight, the toilet was disgusting with an unacceptable level of floor stickiness and faulty sink. The lamb option (designated as festive menu) on board a HKG to SIN flight tasted like a hamburger steak covered with salt.
The crew nowadays give me the vibe that "I am only here to ship you from point A to point B, we don't care anything else except to give bare minimum".
No matter how much we whine about it, CX is as it is under this management and economy. Any constructive opinion will only add to their costs of operation so it will never be taken.
Being the consumer, you always have the choice of picking another airline. For me, I am based in Hong Kong so it is simply more convenient to stick with CX.
I am going to read more into expectation management in 2024 so I can bear through any CX flights.
Are you a DM?
As a DM, I have felt that all crew tried their best to make me happy in my several flights with CX recently.
From the basic greeting and small talks, priority order taking in Business and in Economy, to giving me both appetizers, reserving dinner options to serve me in 2nd meal, and when I found out the seat beside me was occupied (it was not when I online check-in), the crew came back with a list of empty rows for me to choose, and on another flight when the crew learnt I have a tight connection, they move me to PEY for quicker disembarkation.
Even when I'm in Economy, the crew addressed me by my surname when they took my order and served me meal, and they're super responsive to any requests I made across cabins. I certainly didn't feel the vibe that "they are just responsible for shipping me from A to B".