Originally Posted by
futuramadramallama
I made a bunch of reservations and some time later realized it might make sense to make an account. With member number now in hand, I added it to every reservation using the "Add/Update Guest Rewards Number" prompt on each itinerary. I refreshed my account on desktop, but still didn't see anything under My Trips. I then waited a day thinking the system might need a refresh, and still nothing.
My guess is you can't see trips that aren't initially booked with your account; adding the member number later is somehow insufficient? If so, I wonder if this is intentional, or perhaps an error?
Originally Posted by
futuramadramallama
Ah, sorry maybe I was confusing.
Whether or not trips show up in the app, my goal was for my trips to be associated with my account (and show up in my account). I added my member number to every trip initially-booked without a member number, yet when I login to my account on desktop, nothing is there. This seems like a pretty standard expectation (certainly how many airline FF programs work), and I wasn't sure if this was expected Amtrak IT behavior or a glitch.
I've found my own answer. Experimentally, I've discovered that yes, you probably can't see the trips you booked before you made your account, but then retroactively added your member number into.
I don't know if the issue is that the trips were booked before you had an account, or, if it's because the member number wasn't in the booking during the initial booking.
As mentioned above, I think it should be easy for the system to associate a prior booking with your account (airlines do this all the time) and have it show up under "My Trips," but Amtrak doesn't seem to work like this.