Originally Posted by Nea2007

As of 6 months after the OP’s initial post, can confirm this ridiculous issue is still a problem as I just encountered it. Locked out of my account because of 2FA after changing the number associated with my account. No warning whatsoever that if I updated my number that I would effectively be locked out for almost a week and multiple calls to customer service confirm they have no idea this problem exists and they had me take all the same futile steps everybody above listed. Bonvoy app is a loyalty app that inspires anything but loyalty.