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Thread: Air Asia issues - any guidance
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Old Dec 22, 2023 | 6:59 pm
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Thai-Kiwi
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Originally Posted by ACC2008
-I made a mistake of booking Air Asia from DMG to KUL for Dec. 23, 2023. Now that I look at the tickets they do not have a PNR number and were issued by Kiwi.com
My extra 20K baggage per ticket cost as much as the ticket itself. Wish I would have booked Thai as I would have paid the same but had the data before leaving such as PNR number.
My hotel cannot (Grand Hyatt, Erawan) find any customer service phone number for Air Asia.
Any guidance would be greatly appreciated.
Thanks
If you have booked with kiwi.com, then your contract for travel is with them, and they need to be your first point of contact. AirAsia are effectively only just a subcontractor to kiwi.com and won't be interested in managing your ticket in any way.

Only if at the airport an issue arises will AirAsia have any responsibility.

Besides the Chatbot "Bo", a quick google search yields the following:

ThaiAirAsia
(voicemail service)

+6620297866

8am - 9pm (GMT+7) Monday to Sunday
Last edited by Thai-Kiwi; Dec 22, 2023 at 7:05 pm
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