Join Date: Jun 2009
Location: San Jose, Costa Rica
Programs: UA 1K M, AA 2 MM PREM, HYATT Globalist, Marriott Lifetime Platinum., Hilton Gold, Hertz Prez Club
Posts: 809
Air Asia issues - any guidance
-I made a mistake of booking Air Asia from DMG to KUL for Dec. 23, 2023. Now that I look at the tickets they do not have a PNR number and were issued by Kiwi.com
My extra 20K baggage per ticket cost as much as the ticket itself. Wish I would have booked Thai as I would have paid the same but had the data before leaving such as PNR number.
My hotel cannot (Grand Hyatt, Erawan) find any customer service phone number for Air Asia.
Any guidance would be greatly appreciated.
Thanks