Hi all,

Unfortunately this deal was too good to be true. Due to a technical glitch affecting some city pairs (primarily French train stations), some of you were able to book fares for as low as 1,500 miles in J. This was an error fare; the true price should have been 37.5k miles which matches what is published for this month's promo rewards and can be found on FB.com.

All the 1,500 mile bookings have already been cancelled, and the 13.5k mile bookings will also soon be cancelled. Your miles and taxes will be refunded, and we will be sending out an email to those affected this week.

However, we are making an exception for FB Gold, Platinum, and Ultimate members who booked the 13.5k mile fares - in recognition of their loyalty, we will honour the mistake fares for these members.

Thanks for your understanding, and of course apologies for any inconvenience caused.