Originally Posted by ElevatorEnthusiast

I've stayed at over 300 Marriott properties and counting in all continents - does every front desk associate remember to offer the welcome gift choice? No. Have I ever asked for the $100 compensation? No. Why? Because all you have to do is ask about the welcome gift choice and lounge/breakfast situation, and the front desk will remember. Sure, they should remember and not make assumptions, but people make mistakes. If they became belligerent or didn't want to offer the correct choices based on brand, that's a different story, but I would escalate to a manager first before demanding $100 in cash.