It's not altogether surprising that an exception to a new program has not been correctly implemented. I would follow the other thread to see what others have discovered. Be sure to save copies of the AA or Citi pages where the exception is documented. After the new year I would contact AA on a weekday during normal business hours, try to work past the first couple levels of telephone staff, to someone who will take the time to read, and explain the remedy that you need. Don't waste time talking about "knowledge and consent", just explain that you need to be able to consolidate your business and personal miles, but the website is not performing as advertised.