Originally Posted by percysmith

I tried doing a summary of what Newly Wed did right vs what BTP 's wife may have done wrong.
Certainly forewarned is forearmed applies here (the beauty of FT)?

Conversely Newly Wed 's data point shows BTP 's wife could have been checked in and had enough time to have been checked in, but for some reason the staff that day cannot look beyond the original itinerary in the system and assess other documentation the passenger was presenting.

(There may be errors in this summary - please point them out and I'm happy to update when pointed out to me)