Originally Posted by
HookEm
This has happened to me and so I called Accor ALL and was told to not worry about it. You will get the points for the stay. I was told it was a software error showing not eligible, but you will get the points. I was told they were working on the problem.
I had the same issue last week and had the same response. It was strange because my account on my laptop screen showed no points eligible, yet my account on my phone app showed the points I would earn. Anyways, Accor got back to me and said not to worry as I would be earning my points which I needed to scrape by the year with 60 earned nights! Whew!!! ;-D