I keep seeing awards space show up and go away without anyone being upgraded. Top 2 on upgrade list are in one PNR while 3rd is on a single PNR. Top 3 are all GS.
One morning PN1 showed up. That afternoon it was back to PN0. The next morning it was PN2 and by mid afternoon it was PN0 again. I called and confirmed PN2 was showing up for them too when it was showing up for me.
Nobody got upgraded and the amount of reserved seats didn’t change.
Anyone know why this is going on?