Originally Posted by mangoMan

I am a LM newbie and have never booked an award before. Zero miles in the account, but plenty of MR points ready to transfer. I'm seeing award availability for a one-way flight I'd like to book: JFK-GVA-FRA all on LX, in J. I see the same availability on UA's site. However, when I select the flights on LM, I get an error message stating "We're sorry, but we're unable to process your request" with no further info. I realize I have no miles in the account, but if I select other flight options, such as LH in Y, I at least get a message stating I don't have enough miles, not the other cryptic message I see when I select the LX flights. Is this typical? I don't want to transfer points and not be able to book the flights.