Originally Posted by
MonAmQB
Similar thing happened to me. My recent RDU-ATL-HND round trip pulled 3 GUCs. Called the DM line today and they found that the return flight pulled 2 GUCs, apparently by mistake. They said they would re-open one GUC for me. Still waiting to see if it will re-open.
Every time I have had this issue they do in fact reopen them but they will remain showing "Closed" on Delta.com which means to use them you will need to call in and have them attached to your reservation.