I know that a few months ago, on the CoCreation hub they conducted a small focus group on what people would like to see from their hub lounges. I told them to go see the new AS lounge at SEA, or the Admirals Club at DCA for example of what they should do for a short-haul lounge. For long-haul lounges, told them to go visit any Polaris lounge. I suspect they didn't.