Join Date: Oct 2019
Location: clue is in the nym
Programs: BA Gold, TP Gold, VS Gold, Hilton Diamond, IHG Diamond, Hyatt Globalist, Marriott Platinum
Posts: 847
Had this happen several times (not just Hyatt) and it’s very annoying. Front Desk are on autopilot and simply code the key to the standard checkout time, and will in all likelihood have already done so before either you or they mention late checkout options (if they even do).
Sometimes a complaint about this lazily unthinking behaviour pays off - at Grand Hyatt Washington DC this May I got 8000* points as Service Recovery for the inconvenience of having to traipse back to the front desk to have the key re-coded.
* - which was nearly twice the Base Points I actually earned for the stay itself! 😀