Originally Posted by
warrens
This is an Air Canada employee, 10+ year veteran station attendant.
Very interesting additional context that isn't being circulated widely, and I think it makes sense that it was the failing of a third-party service provider and not AC themselves.
If the pilots stood there and watched, doing and saying nothing, it was AC’s failure. It’s really rather pathetic for the AC person to insist otherwise and is exactly the same sort of ‘not my problem’ mindset the pilots seemed to have had.
As for the recent apology, yes this is good, but it’s not taking the high road to admit to something when it’s obvious you did it.