Originally Posted by
warrens
This is an Air Canada employee, 10+ year veteran station attendant.
Very interesting additional context that isn't being circulated widely, and I think it makes sense that it was the failing of a third-party service provider and not AC themselves.
Thats a lot of nonsense too. The passengers record shows what kind od wheelchair they need. It is not pilot radioing ahead every time and says how many wheel chairs are needed. The Ground Staff (Airline Ground Staff) has the list of passengers needing assistance and the type of assistance. They inform the third party who provides it. The Airline then confirm with the supervisor of the wheel chair provider if they have adequate number which is correlated with what the airline has. Now somewhere someone took the eye off the ball but at the end of the day it is the airlines's responsibility to take care of the passenger.
Still I have not been able to find out what happened after the passenger got off the aircraft. Was he given a wheelchair or not?