Hi All.

Is there something in the process I am missing with getting Asia Miles refunded back to my account?


I cancelled two tickets online and received a cancellation email within minutes. The following day, I received a second email stating that I needed to choose between 17k miles penalty or pay $120USD per person and to let them know no later than 11/7.

I responded the same day, only to receive an auto reply stating that that email is only for info changes and Asia Miles claims (which I assume this falls under). No response received so I sent a second email / follow up. Still no answer.

Tried using We Chat and that is just auto replies / links to the website stating the process.

Basically I am just looking to pay the $120/person and get the miles back but I can't get a link sent to me. I am US based and it's 150k miles so not looking for them to go to waste.

TIA