Originally Posted by
davidcamp6
Question for those who have more experience than I. Reached Plat, last month, SNU x 2 marked on my account. Received an email indicating they will expire soon. I was under the misapprehension that I would be able to use them up to and including 31/12/24. Am I correct or will I lose them 31/12/23 and then be credited with another two for next year?
Many thanks in anticipation.
That's just another Accor IT or Marketing screw up. I got the same email, about using your SNUs before they expire. Just ignore the expiry date in the email, and go with the expiry showing on the SNUs in your ALL account on the website.
If you reached Plat this year, the SNUs you received should expire Dec 2024, but you won't receive any new SNUs on Jan 1 next year. SNUs are given upon reaching a threshold, not at the start of the year. And whatever the expiry date, that's the date you need to book by, not stay by, so you should have lots of time to use them.